FAQ's

1. How can I contact you?

You can reach us via email at brainetix2@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations. Most items are shipped directly from our trusted partners to ensure timely delivery.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately at brainetix2@gmail.com so we can address the issue promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. What if I have not received my refund yet?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at brainetix2@gmail.com.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status online.